An error occurred while saving the commentGina Erwin commented
NOTE: I wrote this comment for a similar post that was declared "COMPLETED"
ADMIN: I'm generally a "tecnotard" and really don't know a whole lot when it comes to computer programs, but I just spent about 20 minutes reading thru 2 years of comments on this issue alone and the question still remains...HAS ANYONE FOUND A WAY TO UNLOCK A FILE THAT SOMEONE ELSE HAS LOCKED FOR EDITING?
Your response dated April 8,2020 that co-authoring between web, windows and mac is supported doesn't really seem to explain to me, anyway, HOW that can be accomplished. Co-authoring would be FANTASTIC!! Simply because, if we do make our updates on the "desktop app," how can we be sure that those changes migrate to the on-line file? Or did we just create a second "editable" file that will NEVER be updated again online? And when you have a team of 45 persons who are supposed to be using the same standardized documents that have now been corrupted and saved who knows how many times over, what the heck do we do now! AND our facility contact sheet is STILL LOCKED UP!!!!
Some instruction on Co-authoring and how to release a locked document or at least direction to a link for the instructions would be most helpful.
I would apologize for the rant, but I work in healthcare and I'm a bit frazzled, as I'm sure most of you are as well. With that said, please be safe and take the precautions seriously. Nothing is more important than our loved ones.