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Barry McCauley

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  1. 19 votes

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    Barry McCauley commented  · 

    From my tests, it appears to be (for me) related to screen scaling.
    I have a 4K laptop screen that has 250% windows scaling. With those settings, I get this issue.

    If I use mouse/keyboard, no problem. Only if I use touch/taskpad.

    If I change the resolution down to 1920x1080 and set scaling to 125%, no problems using touch/taskpad.

    (I tried turning Excel hw accel off, no impact)

  2. 101 votes

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    Hey folks,

    I am not seeing new recent activity in this space. It is possible you are seeing this less due to our on-going performance investments including in speeding up our grid rendering. Details on latest speedups are at https://aka.ms/excel-perf-improvements.

    That said, if you still are experiencing this please provide specifics on your configuration and monitors… better still please send feedback about the problem from within Excel (go to Help > Feedback), which will include some diagnostics to aid our investigation.

    thanx,
    Prash
    [MSFT]

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    Barry McCauley commented  · 

    I'm getting this as well.
    From my testing, seems to be linked to display scaling.

    I've a 4K laptop with touchscreen/taskpad, that has screen scaling.
    If I scroll using the mouse/keyboard, all is good.
    If I scroll using 2x fingers on the taskpad, or fingers on the touchscreen, grey+hang.

    Tried disabling MS Excel h/w accel. Didn't help.

    Looks like it's the screen scaling+touch(+4K)

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