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  1. When setting up a rule for incoming tickets, I'd like to be able to filter these based on what address the original email was sent to.

    We have

    tickets@mydomain.com and support@mydomain.com both forwarding to tickets@mydomain.ZenRep.com

    I'd like to assign tickets based on the incoming address.

    1 vote

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    0 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

  2. How can I change the content of outgoing Support emails (that are auto-generated with each ticket?)?

    1 vote

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    0 comments  ·  3rd party email  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

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