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ZRep Content Manager

ZRep Content Manager

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  1. Please make it possible to import data into the knowledge base.

    1 vote

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

  2. Please make it possible to export knowledge base articles. It would be a fools errand to spend hours upon hours entering them only to have them lost by accident or if you leave the service for some reason in the future. I have hundreds to move from our own FAQ system.

    1 vote

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

  3. It'd be great if I could re-arrange the order of the articles in the Knowledge Base including by date and alphabetical order

    1 vote

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  4. With only a few minor changes, like not calling all entries "ideas" and making it possible to turn off voting we could also use this site for technical support and discussions. I really prefer having all these functions in one place.

    1 vote

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

  5. It'd be great if I could change the order of the articles in Knowledge Base by alphabetical and date order.

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  6. We'd love to be able to attach pdfs to articles in the Knowledge Base.

    0 votes

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  7. Admins should be able to see articles that are still in draft form on the user's Knowledge Base page - seeing the article where it will be published gives a much better sense of what it will look like than in the current squashed column. My work flow would then be as follows: one browser tab open with the edit window and one tab with the KB page. Every time I make edits I save them, change to the KB tab and refresh to see what it looks like.

    1 vote

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

  8. We encourage our own employees (most of whom are NOT ZenRep admins) to search our product HelpDesk Knowledge Base articles if they need information about our product. I understand these searches are counted in the analytics report.
    I would like you to add a filter that excludes specific IPs and company domains so these results are not captured in the analytics.

    1 vote

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

  9. Anyone who provides a service to multi-languages needs to have a multi-language Content. By allowing each document to have multiple translations, users would be able to read through the content in their respective language.

    87 votes

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    started  ·  Mansi Puri responded

    We're excited to start digging into solutions to this problem more.

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