Fix the black and grey boxes that cover the screen when you scroll
Whenever I scroll too fast in Excel on my PC black and grey boxes appear everywhere and cover what I am working on. This is incredibly frustrating because there is no way to get rid of the boxes.
This only happens on my external display and it only happens in Excel.
Please fix this issue.
I am not seeing new recent activity in this space. It is possible you are seeing this less due to our on-going performance investments including in speeding up our grid rendering. Details on latest speedups are at https://aka.ms/excel-perf-improvements.
That said, if you still are experiencing this please provide specifics on your configuration and monitors… better still please send feedback about the problem from within Excel (go to Help > Feedback), which will include some diagnostics to aid our investigation.
I do not use my touchscreen. This is a problem when scrolling quickly with the mouse or even not so quickly.
the solution is to use your mouse pointer and not your touchscreen
Kevin R commented
Can't use Excel for the same reason as people are saying with a new XPS 13 Touch Screen 9370, i7 core, 8Gb RAM. Any solutions?
if I use the mouse pointer to scroll in lieu of touch screen, I can scroll without grey boxes, but this does not solve the touch screen issue.
Hi, same issue here. Bought a brand new Dell xps 13 with touch screen and Excel is terribly slow. Brig grey blocks when scrolling and it takes a lot of patience when typing.
What can I do? Dell is not wanting to fix this and when I am reading this it seems a Microsoft issue not being able to adapt to newer screens.
When is Microsoft fixing this?
I tried changing the excel manifest line from false to true, but did not have permission to save the change
I am usig a brand new Dell XPS 13 laptop - what more info do u need ?
I have the same issue with a brand new Dell XPS 13 laptop, 512Gb SSD & 16Gb RAM; QHD display (3200 x 1800) , so frustrating I have to use the cursor to scroll in excel; if I use touch screen I get lots of grey blocks then it locks up
My PC has the same problem. The resolution of my Samsung 24 "monitor is 2560x1440 and the PC is a HP Z620
This problem was happening to me as well on an XPS 15 9570 on an external monitor and changing the manifest file to false worked!!!
Thanks the issue made excel unusable!!!
Uday Varadarajan commented
I have this issue on my primary display, running on a Dell XPS 9570 with a 4k touchcreen display. The issue is only resolved if I turn off high DPI scaling, but that creates other user interface issues.
Is there any progress on this issue? I have it too and it makes my surface unusable for doing serious excel work.
I'm having the same issue. I bought this machine really just to run excel and now that doesn't even work properly. The grey boxes while scrolling slows the entire program down. Please find a fix to this issue.
This problem is very frequent when using MS Office alongside Intel integrated GPUs. For whatever reason, I don't see it manifest on Nvidia/ATI cards.
That said, this is not sufficient to just brush off the problem to the other side of the fence. Countless apps (and games) work just fine with Intel GPUs. it could be a side effect of shared memory between cpu and gpu, or countless other reaons.
Both vendors need to work together to find out a common cause.
Having Windows u-to-date, with the most recent Intel GPU drivers does not alleviate the issue.
Example machines where I found this problem:
Lenovo Yoga 2
Lenovo Yoga 500
Lenovo Yoga 900
Apple MacBook Pro Retina Display 2013 (on Boot Camp)
MacBook Air 2013(on Boot Camp)
I have seen many complaints from other users of machines from other vendors, like dell, hp, acer, asus... It's not limited to vendor customizations for drivers, it seems.
using the 64 bit version of Office 365 helped alot! There are just so many bugs if you are using microsoft laptop with microsoft windows with microsoft office-anything. I was using a surface book. I finally gave up on the whole thing and bought a Toshiba laptop. Since then, no issues (and I'm on the 32 bit version of office 365.) I believe it has to do with the extremely high resolution in the surface book itself. everything is so micro small you can barely see it - so you get big wide monitors and the OS and Office can't deal. Since changing to the Toshiba Portege x30E with Windows 10 and office 365 (Outlook and Excel) both work so much better.
Madhu Ramanujam commented
Surface Book & 15" MacBook Pro with Touch ID screens exhibit this behavior.
Karlinton Rafael Flores commented
Thanks to Meelika, Changing the DPI settings on the excel manifest worked for my UHD XPS 9550. For 64 bit office the path way is:C:\Program Files\Microsoft Office\root\Office16 . In there you will find Excel.exe.manifest To be able to change the state to false you will need to copy the file to documents, change it and copy it back to the original folder.
I really think it is a Microsoft thing. I have a surface book. am ordering a Toshiba now since MS has not felt the need to fix all the display issues. I can't even put a snipping tool object in an email without outlook freaking out causing me to have to reboot my computer. These issues may actually cause me to want a Mac and I would never ever have said that before. Excel has constant issues, Outlook has constant issues - it's really hard to get real work done.
Madhu Ramanujam commented
This isn't just on external displays, but my brand new Surface Book 2 13.5" has the same problem. There are nothing but gray colored areas all around and I've to click somewhere to make the sheet redraw again.
This has just started happening to me. i7 Surface Book with performance base connected to a Samsung 34" widescreen display via Microsoft dock and HDMI. Makes the whole process unusable.