Fix the black and grey boxes that cover the screen when you scroll
Whenever I scroll too fast in Excel on my PC black and grey boxes appear everywhere and cover what I am working on. This is incredibly frustrating because there is no way to get rid of the boxes.
This only happens on my external display and it only happens in Excel.
Please fix this issue.
Thanks for opening this item and the feedback folks! Please provide more info on the type of Display monitors that you experience this issue with. Also continue voting on this which will increase its likelihood of getting prioritized for fixing in the product.
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The latest build of Excel (1907) seems to have resolved the issue for me on my XPS 15 9560.
I am able to scroll using the touchpad without excel locking up.
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I have exactly the same problem on a Surface Book with Windows 10 and Excel Version 1905. Scrolling is painfully slow and, according to the task manager, seems to use up around 60-70% of the GPU. CPU usage remains, however, pretty low when scrolling.
Incredible that Microsoft have still not resolved this problem.
Having the same issue. Excel has grey and black bars going across it on external monitors.
I'm having the same issue with scrolling in Excel files resulting in a greyed-out worksheet and an inability to view the selection box around a cell. I'm still able to manipulate cells via the menu options (e.g., make text bold, or change text size), but these changes don't "update" until I do something like select the dropdown menu for text size. I can also close the file using the "X" in the upper right, but am unable to change the menu ribbon, for example.
I am using Windows 10 on a brand-new Dell XPS13 9380 with touch screen. I tried reducing the display scaling to 100% per Roy's comment and this didn't work.
I've seen this now on 2 laptops, 32-bit and 64-bit Excel, Windows 10 on both, both with built-in 1080p screens. I see the same scrolling behavior, i.e. touchpad gesture leaves gray areas, pgup/dn and scroll bars do not. I originally thought it was tied to touchscreen, but the second laptop doesn't have one.
Another thing I noticed is cell selection is affected. When I get the gray areas, clicking often selects a range of cells that stretches off the screen, although not to the previous cell, instead of just changing to the cell I clicked. It does seem to change the column selection though.
We have the same issue with a Dell XPS 13 9360. If we have Scaling turned on via Display properties we have the issue. If I dial it back to 100%, the issue goes away.
If I keep scaling tuned on, I can use an external mouse without issues, but if I scroll with the touch-pad, grayed boxes.
Barry McCauley commented
I'm getting this as well.
From my testing, seems to be linked to display scaling.
I've a 4K laptop with touchscreen/taskpad, that has screen scaling.
If I scroll using the mouse/keyboard, all is good.
If I scroll using 2x fingers on the taskpad, or fingers on the touchscreen, grey+hang.
Tried disabling MS Excel h/w accel. Didn't help.
Looks like it's the screen scaling+touch(+4K)
Steve Jarvis commented
Using a Surface Book 2 with a 13.3" display and get this issue. Very frustrating considering the money this device and software costs!
Similar issues with a brand new DELL XPS 13 9380, 16GB with Office 64b. Totally frustrated. DELL customer service told me, that this is not a hardware issue, but rather a MS problem... will use only google sheets for the future...
tahid uzun commented
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Logan Galloway commented
We are encountering this issue on Dell Precision (5530, 7510 & 7520) equipped with both a 4k touch display and NVIDIA Quadro discreet graphics. Disabling hardware acceleration does not help. The laptops either have a Quadro M1200, M2000, M2200 or P1000 "card"
We do not have the issue if connected to a Dell WD15 docking station connected to standard 1920x1080 24'' monitors and the laptop screen is closed.
Specifically you need to make sure you have USB c 3 cables of High speed HDMI cables between your laptop and monitors...then make sure you are on the latest release of Office 365.. and don't try to use a Surface laptop with the large monitors...then you will see there will not be a real problem. I had to get rid of my Surface laptop, went back to Toshiba with the USB C 3 thunderbolt cables no more than 4 ft, to the port replicator, High Speed HDMI cables from the replicator to the 2-35" monitors. it works fine. It seems to have to do with the ability of the connectors and cables to support the displays with Windows.
Daniel Limcher commented
I would like to add that this issue happens on our notebook monitors, which are Hi-DPI, more than anywhere else.
Intel HD Graphics 630 + NVIDIA Quadro M1200
Daniel Limcher commented
I work for a financial investment firm, and the entire team has been very disgruntled with how slow excel is on Hi-DPI monitors. We all use $3000 Dell Precision 5520s with dedicated graphics and the issue continues to persist. My workaround has been to downscale my resolution to 1080p (which makes reading fuzzy, but time efficiency is paramount).
We see the grey boxes when we scroll, but they are temporary. The real issue is how slow the rendering is.
Upon talking to others in the financial community, it seems like this is a common problem.
Cricket Benitez commented
It's very annoying that this issue was reported two years ago and is still happening. I purchased a lenovo T580 and S340 and am getting the grey screen when I scroll down on both while using Excel.
J Feiler commented
I can confirm this issue is not only unique to external displays. I have two users, both Dell XPS 13 9360, who have this issue when working on their notebook monitor. Occurs on 32-bit and 64-bit Office. Steps I have taken:
-Disabling graphics acceleration
-Running Excel in safe mode
-Running Excel in compatibility mode (Win8.1, Win7)
I've also noticed that Excel produces these grey boxes when on a notebook screen, but I can reproduce the issue with black boxes on an external monitor on my Dell Precision 5520. I'm not sure if that speaks to two different issues or not.
I will experiment with not running Excel in full screen, as some users have noted. Still, alarming that this issue was first reported in 2016, and it's still a persistent issue.
I have the same issue. Open Excel file, when I scroll down to view more, the view-able contents become grey. The file size is only around 80MB.